This Privacy Policy explains how Pakbat collects, processes, stores and protects your personal data when you use our platform. We are committed to handling your information with transparency, care and respect for your rights as a user.
By accessing or using the Pakbat platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall use of the Pakbat platform. Definitions used in the Terms & Conditions and not defined here carry the same meaning in this Policy.
Pakbat does not claim endorsement, regulation or authorisation by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any Pakistani financial institution. References to Pakistani payment services such as Easypaisa, JazzCash or Raast are for informational context only and do not imply any data-sharing arrangement or endorsement by those providers.
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or can reasonably identify a living natural person, directly or indirectly — including name, CNIC number, email address, IP address and device identifiers. |
| Processing | Any operation performed on personal data, including collection, storage, organisation, retrieval, use, disclosure, erasure or destruction. |
| Data Controller | Pakbat, which determines the purposes and means by which personal data is processed. |
| Data Processor | Any third-party entity that processes personal data on behalf of Pakbat under a data processing agreement. |
| Consent | A freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a defined purpose. |
| KYC Data | Identity verification documents, including CNIC, passport, proof of address and biometric/selfie data submitted for age and identity verification. |
| Cookies | Small text files placed on your device by the Platform to store session, preference and analytics data. |
| Platform | The Pakbat website and all associated services accessible at pakbat.cam. |
Pakbat collects different categories of personal data depending on how you interact with the Platform. The categories below describe the types of data we may hold about you.
Personal data is collected through the following channels:
Pakbat processes your personal data only for defined, legitimate purposes. The table below describes the primary processing activities and their corresponding purpose.
| Processing Activity | Purpose |
|---|---|
| Account Registration | To create and administer your Account, verify your identity and confirm age eligibility (18+ or applicable minimum). |
| KYC / Identity Verification | To comply with anti-money laundering (AML) obligations, confirm legal age, and prevent fraud and impersonation. |
| Transaction Processing | To process deposits, withdrawals, bonus allocations and account adjustments accurately and securely. |
| Platform Security | To detect and prevent unauthorised access, fraud, bonus abuse, money laundering and other prohibited conduct. |
| Customer Support | To respond to queries, resolve disputes and maintain support records in accordance with these commitments. |
| Responsible Gambling | To enforce self-exclusion requests, apply deposit/loss/session limits and monitor for at-risk gambling behaviour. |
| Legal Compliance | To meet obligations under applicable laws, including the operator's licensing jurisdiction requirements and, where relevant, Pakistani law. |
| Marketing Communications | To send promotional content and offers — only where you have provided explicit consent and may withdraw at any time. |
| Platform Analytics | To understand usage patterns, improve Platform performance and personalise the user experience through aggregated or pseudonymised data analysis. |
Where applicable data protection law requires a legal basis for processing personal data, Pakbat relies on one or more of the following grounds:
Pakbat does not sell, rent or trade your personal data to any third party for commercial purposes. Your data may be shared with third parties only in the following circumstances:
Pakbat operates with technology infrastructure that may involve the transfer of personal data to servers or processors located outside Pakistan, including in the operator's licensing jurisdiction and other countries where our service providers are based.
Where personal data is transferred internationally, Pakbat takes reasonable steps to ensure that appropriate safeguards are in place — such as contractual data protection clauses with receiving entities — to maintain an equivalent level of protection to that applied within the Platform.
By using the Pakbat Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan as described in this section. You retain all rights described in Section 11 regardless of where your data is processed.
Pakbat retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory obligations. The following general retention principles apply:
| Data Category | General Retention Period |
|---|---|
| Account & Identity Data | Duration of Account plus a minimum of 5 years following Account closure, or as required by the operator's licensing obligations. |
| KYC Documents | Duration of Account plus a minimum of 5 years after closure, or longer where required by AML obligations. |
| Financial Transaction Records | Minimum of 7 years from the date of each transaction, in line with standard financial record-keeping practice. |
| Support Communications | Up to 3 years from the date of the interaction, unless required longer for dispute resolution or legal proceedings. |
| Self-Exclusion Records | For the full duration of the self-exclusion period plus a minimum of 5 years thereafter, to prevent premature Account reinstatement. |
| Marketing Preferences | Until consent is withdrawn or the Account is closed, whichever is earlier. |
| Technical / Log Data | Generally up to 12 months, unless extended for fraud or security investigation purposes. |
After applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
Pakbat uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security and understand how users interact with our content. The following cookie categories may be in use:
| Cookie Type | Purpose | Can Be Declined? |
|---|---|---|
| Required for the Platform to function — session management, security tokens and login state. Cannot be disabled without breaking core functionality. | No | |
| Remember your language, display preferences and responsible gambling tool settings across sessions. | Yes | |
| Aggregated and pseudonymised data on pages visited, session duration and feature usage — used to improve Platform performance. Does not identify you individually. | Yes |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Disabling essential cookies will impair your ability to use the Platform. Note that browser-level cookie controls do not affect data already processed before the control was applied.
Subject to applicable law and certain exemptions, you have the following rights over your personal data. To exercise any of these rights, contact support using the details in Section 16. Pakbat will respond within 30 days where possible.
You may request a copy of the personal data Pakbat holds about you, along with information about how it is being processed. We will provide this in a clear, readable format.
If any personal data we hold is inaccurate or incomplete, you have the right to request correction. For Account profile details, you may update some information directly in your Account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where consent has been withdrawn, or where processing was unlawful — subject to legal retention obligations which may override this right.
You may request that processing of your data be temporarily suspended in certain circumstances — for example, while accuracy is contested or while an objection to processing is assessed.
Where processing is based on your consent or contractual necessity, and processing is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time by updating your Account preferences.
You have the right to request human review of any significant automated decision that adversely affects you — such as account-level risk assessments or fraud detection flags.
During Account registration, users are required to confirm their date of birth and submit KYC documentation (CNIC or passport) to verify they meet the minimum age requirement. Any Account found to belong to a minor will be immediately suspended, all data associated with that Account will be reviewed, and relevant records may be referred to appropriate authorities.
Pakbat employs technical and organisational security measures appropriate to the nature and volume of personal data we handle. These include, but are not limited to:
Despite our measures, no data transmission over the internet or electronic storage system is entirely immune to security risk. If a data breach occurs that is likely to result in a high risk to your rights and freedoms, Pakbat will notify affected users without undue delay in accordance with applicable obligations.
Pakbat's primary audience includes users in Pakistan, with the platform serving players in cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The following context is relevant to Pakistani users regarding data and legal status:
Pakbat reserves the right to update this Privacy Policy at any time. Where material changes are made — particularly changes that affect how your data is used or your rights — we will use reasonable efforts to notify registered users via in-platform notification or email to the registered address.
The "Effective Date" and "Last Reviewed" fields at the top of this page identify the current version. Continued use of the Platform following the posting of a revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you may close your Account by contacting support.
We recommend revisiting this page periodically. Archived versions of previous Privacy Policy editions may be made available upon written request to support.
To exercise your data rights, raise a privacy concern, request a copy of your data or report a potential data security incident, use the contact details below. All contact information is displayed as plain text only — no clickable email or telephone links are used on this Platform.
For responsible gambling concerns, self-exclusion requests or problem gambling support, please visit the Responsible Gambling page. For general platform terms, review the Terms & Conditions.
Six key privacy commitments that summarise our approach to your personal data. These are not a substitute for reading the full Policy above.
All data transmitted between your device and Pakbat is protected by TLS/SSL encryption in transit. KYC documents must only be submitted through the Platform's secure HTTPS portal — never via chat or unverified email.
Pakbat does not sell, rent or trade your personal data to third parties for commercial gain. Data is shared only with processors under contract, or where legally required — never for third-party marketing without your explicit consent.
Access, rectification, erasure, portability, restriction and objection rights are all available. Submit a request to [email protected] (plain text). Requests are acknowledged within 5 business days.
We keep your data only as long as necessary. Account data is retained post-closure in line with the operator's licensing obligations (typically 5 years minimum). Financial records follow standard 7-year practice. Data is then securely deleted or anonymised.
Essential cookies are required for Platform functionality. Functional and analytics cookies are optional and can be declined via browser settings. No advertising cookies are set for third-party ad targeting without explicit consent.
Pakbat does not knowingly collect data from anyone under 18 (or the applicable operator/jurisdiction minimum). KYC age verification is mandatory. Suspected minor accounts are suspended immediately and data reviewed.
If you have any concerns about how your data is handled on Pakbat, or you wish to exercise any of your data rights, our support team is available to assist. All enquiries are handled in plain English — Urdu support is available upon request.
🔞 Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling in Pakistan. | Responsible Gambling | Terms & Conditions